Refund policy

Refunds and Exchanges

Because I am a small business owner who creates the products personally for each customer, the True Love Tree and custom-made ornaments are only exchangeable if damaged during shipping. There are no refunds.

We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange. 

To be eligible for an exchange, your item must be in its original packaging. You’ll also need the receipt or proof of purchase. 

To start an exchange, you can contact us at laurabagora143@gmail.com. and include a description of what was damaged and a photo of the damaged product.

If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted. You can always contact us for any exchange question at laurabagora143@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as personalized items unless it arrives damaged from shipping and a new one is needed. Please get in touch if you have questions or concerns about your specific item. 

Exchanges
The fastest way to ensure you get what you want is to return the damaged item you have, and once the return is accepted. we will forward you a new one.